FREQUENTLY ASKED QUESTIONS
These are the questions you ask us most often in store, with simple answers. If you can't find what you are looking for, write to us or visit us in Selvia, at the Castle or in Fier.
EYE EXAM
How much does an eye exam cost at Italoptik?
The eye exam costs 2,000 lek. If you buy new glasses from us, the exam is included and you don't pay for it separately.
How long does the exam take?
Usually 20 to 30 minutes. The eye doctor checks your eyes and measures your prescription with digital equipment.
Where can I have the exam?
In all three of our stores: Selvia (Rruga e Dibrës 271, Tirana), Tirana Castle and Fier.
How do I book?
Online on our eye exam page, by phone or on WhatsApp. Choose the store, day and time that suit you.
How often should I have my eyes checked?
Every 6 to 12 months, or when your doctor recommends.
PROGRESSIVE LENSES
What are progressive lenses?
They are lenses that combine your distance, intermediate and near prescription in a single lens. With one pair of glasses you see the road, your computer and your phone without switching glasses. More about AI progressive lenses.
How long does it take to get used to them?
Usually a few days to two weeks. AI progressive lenses are designed around your own eyes, so most of our customers adapt faster.
Can I wear them at the computer?
Yes, the middle part of the lens is made exactly for screen distance. If you spend many hours at a computer, we can also add Blu Control protection.
Are they the same as bifocals?
No. Bifocals have a visible line across the lens. Progressives have no line, and the change from far to near is smooth.
MYOSTOP FOR CHILDREN
How does MyoStop slow myopia in children?
MyoStop lenses are designed to slow down how fast a child's myopia grows, year after year. Your child sees clearly with them, just like with ordinary glasses. More about MyoStop lenses.
Does MyoStop stop myopia completely?
Not completely. MyoStop slows its progression, which means a smaller increase in prescription over the years.
From what age can a child wear them?
As soon as the eye doctor confirms myopia. The earlier they start, the more they help.
Should they be worn all day?
Yes. MyoStop works best when the child wears them every day, from morning to evening.
How often does my child need a check-up?
Every 6 to 12 months, or when your doctor recommends.
ONLINE ORDERS AND STORES
Is shipping free?
Yes, shipping is free everywhere in Albania.
How can I pay?
In Albania you can pay cash on delivery or by card through POK. For orders outside Albania, payment is by card through POK.
What are your store hours?
Selvia 08:00–20:00, Tirana Castle 09:00–21:00, Fier 09:00–13:00 and 16:00–20:00. We are closed on Sundays.
